Job Title: Office Administrator

About Us

Gateway Credit Union is a progressive financial services provider with over 25,000 members and total assets of over €189 million. Our offices are based on the main streets in the heart of
the communities in Ballinasloe and Gort. Our core value is to promote the financial well-being of our members, while at the same time helping to develop healthy communities that are socially, economically and environmentally sustainable. To achieve this purpose, the Credit Union is committed to providing a broad range of innovative financial products and services.

We’re now looking for a friendly, organised Office Administrator to join our team based in our HO in Ballinasloe.

About the Role

As Office Administrator, you’ll play a key role in the smooth running of our Credit Union’s daily operations, supporting various departments as needed and reporting directly to the Operations Manager.

Key Responsibilities

Reception & Member Relations

  • Manage the reception area, warmly welcoming members and visitors and directing them to the right department or person.
  • Respond to member queries by phone, email and letter, providing excellent service and always maintaining a professional atmosphere.
  • Build and maintain strong working relationships with colleagues and other departments.

Scheduling & Coordination

  • Manage the office calendar, scheduling member and vendor meetings and coordinating appointments.
  • Liaise effectively between departments to ensure smooth day-to-day operations.
  • Act as a point of contact for vendors, IT support, phone providers and building/facilities personnel as needed.

Administrative Support

  • Provide comprehensive administrative support, including document preparation, data entry, scanning, filing and managing correspondence.
  • Maintain accurate, up-to-date records on our in-house systems.
  • Carry out Post Office/bank runs and ad-hoc administrative tasks as required.

Office Efficiency

  • Help ensure the smooth day-to-day running of the office, including managing office supplies, overseeing equipment, and liaising with vendors.
  • Address any operational issues promptly and effectively.

What We’re Looking For

  • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint, Teams, etc.)
  • Excellent written and verbal communication skills
  • Strong organisational skills with the ability to multi-task and prioritise
  • Great attention to detail and a commitment to high-quality, timely work
  • A team player who works well under pressure, with a warm telephone manner and a can-do attitude
  • Commitment to adhering to all Credit Union policies and procedures
  • Previous experience in a receptionist or office coordinator role is an advantage but not essential — full training provided

Salary & Benefits

  • Competitive salary
  • Defined contribution pension scheme
  • Permanent Health Insurance scheme
  • Critical illness cover
  • Death in service benefit
  • Ongoing training and development

Application Process

Interested applicants should submit a current CV and cover letter outlining their suitability for the role to hr@gatewaycreditunion.ie.

Closing date: 09th October 2026.